Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

BSBWRK411 Mapping and Delivery Guide
Support employee and industrial relations procedures

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency BSBWRK411 - Support employee and industrial relations procedures
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to communicate and implement industrial relations policies and procedures to effectively represent organisations/employers. It applies to individuals who work in support positions, assisting others in dealing with industrial relations conflicts and issues. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Communicate and implement organisation’s industrial relations policies and procedures
  • Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups
  • Implement agreements, policies and procedures according to site, enterprise and statutory requirements
  • Support strategies to effectively communicate with relevant persons and groups on industrial relations matters
  • Promote the organisation’s industrial relations procedures to relevant persons and groups
  • Represent the organisation appropriately in discussions with key stakeholders
       
Element: Assist in minimising industrial relations conflict
  • Monitor the implementation of industrial relations policies and procedures
  • Process documentation and report to management and other relevant parties about potential industrial relations conflicts
  • Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority
  • Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts
  • Work under supervision to source specialist industrial relations expertise
       
Element: Enhance industrial relations
  • Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures
  • Implement strategies to facilitate feedback on the industrial climate
  • Implement strategies to strengthen relationships with relevant persons and groups
  • Provide information and feedback to management on industrial relations
  • Provide information and advice to relevant persons and groups
       
Element: Communicate and implement organisation’s industrial relations policies and procedures
  • Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups
  • Implement agreements, policies and procedures according to site, enterprise and statutory requirements
  • Support strategies to effectively communicate with relevant persons and groups on industrial relations matters
  • Promote the organisation’s industrial relations procedures to relevant persons and groups
  • Represent the organisation appropriately in discussions with key stakeholders
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate and implement organisation’s industrial relations policies and procedures

1.1 Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups

1.2 Implement agreements, policies and procedures according to site, enterprise and statutory requirements

1.3 Support strategies to effectively communicate with relevant persons and groups on industrial relations matters

1.4 Promote the organisation’s industrial relations procedures to relevant persons and groups

1.5 Represent the organisation appropriately in discussions with key stakeholders

2. Assist in minimising industrial relations conflict

2.1 Monitor the implementation of industrial relations policies and procedures

2.2 Process documentation and report to management and other relevant parties about potential industrial relations conflicts

2.3 Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority

2.4 Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts

2.5 Work under supervision to source specialist industrial relations expertise

3. Enhance industrial relations

3.1 Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures

3.2 Implement strategies to facilitate feedback on the industrial climate

3.3 Implement strategies to strengthen relationships with relevant persons and groups

3.4 Provide information and feedback to management on industrial relations

3.5 Provide information and advice to relevant persons and groups

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate and implement organisation’s industrial relations policies and procedures

1.1 Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups

1.2 Implement agreements, policies and procedures according to site, enterprise and statutory requirements

1.3 Support strategies to effectively communicate with relevant persons and groups on industrial relations matters

1.4 Promote the organisation’s industrial relations procedures to relevant persons and groups

1.5 Represent the organisation appropriately in discussions with key stakeholders

2. Assist in minimising industrial relations conflict

2.1 Monitor the implementation of industrial relations policies and procedures

2.2 Process documentation and report to management and other relevant parties about potential industrial relations conflicts

2.3 Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority

2.4 Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts

2.5 Work under supervision to source specialist industrial relations expertise

3. Enhance industrial relations

3.1 Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures

3.2 Implement strategies to facilitate feedback on the industrial climate

3.3 Implement strategies to strengthen relationships with relevant persons and groups

3.4 Provide information and feedback to management on industrial relations

3.5 Provide information and advice to relevant persons and groups

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups 
Implement agreements, policies and procedures according to site, enterprise and statutory requirements 
Support strategies to effectively communicate with relevant persons and groups on industrial relations matters 
Promote the organisation’s industrial relations procedures to relevant persons and groups 
Represent the organisation appropriately in discussions with key stakeholders 
Monitor the implementation of industrial relations policies and procedures 
Process documentation and report to management and other relevant parties about potential industrial relations conflicts 
Support managers to contain industrial relations conflicts and deal with grievances and disputes, within limits of own authority 
Work with employees to resolve personal grievances and prevent escalation of industrial relations conflicts 
Work under supervision to source specialist industrial relations expertise 
Trial and implement strategies to monitor the implementation of the organisation’s industrial relations policies and procedures 
Implement strategies to facilitate feedback on the industrial climate 
Implement strategies to strengthen relationships with relevant persons and groups 
Provide information and feedback to management on industrial relations 
Provide information and advice to relevant persons and groups 
Source and disseminate relevant legislation, agreements, policies and procedures to relevant persons and groups 
Implement agreements, policies and procedures according to site, enterprise and statutory requirements 
Support strategies to effectively communicate with relevant persons and groups on industrial relations matters 
Promote the organisation’s industrial relations procedures to relevant persons and groups 
Represent the organisation appropriately in discussions with key stakeholders 

Forms

Assessment Cover Sheet

BSBWRK411 - Support employee and industrial relations procedures
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

BSBWRK411 - Support employee and industrial relations procedures

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: